Andy Dembry 4th November 2024

Jim and the team were fantastic when we used them for our fathers funeral, we used them many years ago for my grans funeral and had no hesitation going back to them, brilliant service and so very respectful every step of the way, help given for whatever was needed, you had the feeling that nothing was too much trouble for them, from start to finish during a very sad stressful time they were with us every step of the way, amazing thank you all again from myself and all the family.

Response from the owner

Hi Andy. Thank you for your 5 star review. Its so nice to receive all the kind words, from your self and all your lovely family. Best Wishes From all the team at James Hamilton Funeral Director's.

Steve Dembry 4th November 2024

Sadly, we had to get in touch with Jim, following the passing of our Dad in September. Jim had looked after our Grans funeral 15 years before, and there was never a question who we as a family wanted to look after our beloved Dad. Nothing was any problem to Jim. The respect he showed not only us as a family but to my Dad was way and above anything anyone could expect. Jim was the absolute professional, a source of strength for me personally during an extremely difficult time. There aren't enough words to explain our gratitude, and our thanks to Jim and his team for looking after our Dad.

Response from the owner

Hi Steve. Thank you and your Lovely family for letting us look after your dads funeral and thank you for the 5 star Review, it means so much to us as a small company. Best Wishes. James Hamilton and Team

John Burn May 2024

I used James Hamilton back in 2013, everything was handled beautifully, I kept his number and 11 years later have engaged his service's again , based on the service, care and compassion my loved ones received.
Thank you so much.

Response from the owner

Hi John thank you for your lovely kind words and 5 star review and for letting us look after your family again. Its really nice to hear that we provided such excellent service back in 2013 and that you remembered and chose us again to look after your loved one. Thank you for sharing your experience.

Best Wishes James and Staff.

Noel Miland 2024

Sadly we had to engage James’ services recently and having dealt with him previously when he was a customer of mine I had no hesitation in engaging James to assist us when we had a family bereavement. Thoroughly professional, personal and supportive throughout our family funeral. I would strongly recommend using James Hamilton for a very dignified and respectful experience. Many thanks

Response from the owner

Hi Noel. Thank you for your lovely 5 Star Review. And thank you for letting us look after your lovely family, hope your all keeping well. Best Wishes from James and Team.

Irene & Terry

When my mother-in-law died in November 2020, other family members made all the funeral arrangements.  As executors, we visited the funeral director on a couple of occasions to see to the financial side of things.  Everything was fine and we didn't give the matter a second thought.
When my wife's step-father died in February, responsibility for arranging his funeral fell to us.  We chose James Hamilton because he is local and has excellent reviews.  He proved to be a perfect choice.  We discussed the funeral arrangements in total privacy, something which we then realised didn't always happen with the larger companies, and he recommended the most suitable service to cater for our individual circumstances.  He took care of everything and kept us regularly informed throughout.  He made sure that everything went extremely smoothly, for which we were very grateful at such a difficult time.


(Added May 2022)
Our late relatives had previously expressed the wish to have their ashes scattered together at the crematorium's Garden of Remembrance. This could not be done immediately, so Jim was more than happy to hold ashes for us until both spouses could be reunited one last time. Nothing was a bother to him. He made all the necessary arrangements on our behalf and the small ceremony went perfectly. Once again, many thanks for your help and excellent, friendly service.

Response from the owner

Hi Irene and Terry. Thank you for your kind words and a 5 star review. It means so much to myself and the team to know you were looked after. Best wishes James and Staff

Natalie Harvey

We chose James Hamilton Funeral Service for my Uncle’s funeral and it only felt right to leave a heartfelt thank you for such an exceptional service. Jim had everything in hand from the meetings before the service and delivered exactly what we asked for on the day to the finest of detail. The dedication of Jim and the whole team ensured that everyone was at ease throughout such an awful time, from the first point of contact with them. On the day itself, Jim cared for us and took the time to ensure all of our family were comfortable through each and every step. Jim is such a caring, compassionate and respectful gentleman whose dedication to ensure we were in trustworthy hands shone through tenfold. Exceptional service throughout a difficult time and we would highly recommend them. Thank you to Jim and all of the team.

Response from the owner

Hi Natalie. Thank you from me and the team for your lovely review. “We're really grateful and appreciate you taking the time to share your 5 star rating with us. My best wishes to you and the family. From James and team.

Colin Bell

We chose James Hamilton for my fathers funeral on the 31st of January 2022, after being very pleased with his excellent service for my father-in-laws arrangements two years prior. From beginning to end Jim provided a perfect service, and every detail was taken care of, including flowers and music for the service. When you are suffering your loss you really need to be able to put the necessary arrangements into the hands of someone you feel you can trust, and I would have no hesitation in recommending this company in this regard. On the day itself Jim guided us through the service and burial (in our case) with compassion and respect, without being intrusive, but you had the comfort in knowing he was there when needed. The whole service was excellent, particularly the flowers which Jim helped us choose and the cars that were provided. All excellent, Highly recommended.

Response from the owner

Hi Colin thank you for your kind review, and thank you for choosing me to look after your dad's funeral, it was a real pleasure to help and guide you and your family through the difficult time at the loss of your dad. Best Wishes. (James and staff)

Tom Miller

When my wife passed away I contacted Jim and left the arrangements up to him and I'm so pleased I did so. Jim is a consummate professional with years of experience. Everything was handled impeccably, a faultless service with compassion and dignity. I hold Jim in the highest regard

Response from the owner

Hi Tom. Thank you for your lovely review. You did you wife Christine proud on the day of her funeral and you spoke from the heart in the service. Best Wishes. Jim and Team

Helen Rutherford

What an amazing service from James Hamilton and his staff .. We couldn't of asked for a better service from them for my dads funeral xx Above and beyond ♥️💔💙 xxxx …

Response from the owner

Hi Helen, thank you for your lovely Review, and for taking the time to share your 5 star rating with us. And thank you for letting us guide your family through a very difficult time. Best Wishes from James and Team

Sue Shone

When my dear Mam died I had no idea what to do. I'm so thankful I called Jim as he kindly and compassionately took me through the entire process. He helped me with the paperwork, telephone numbers, people I needed to contact for certificates etc. Everything. It was like having my own personal Funeral Director. He made everything special and respectful and easy. I had the exact funeral my Mam and family wanted. He was amazing. On the day of the funeral Jim and his team did an excellent job. It all was perfect. He did my Mam proud and I'm eternally grateful for his help and support. Thanks SO much Jim and team. Excellent work and service

Response from the owner

Dear Sue thank you for the lovely review and your kind words. Best Wishes from us all, here at James Hamilton Funeral Directors.

Eileen Smith

I cannot speak highly enough of Mr Hamilton. He recently looked after all the arrangements for my late husband’s funeral and was so caring and helpful. He visited me several times and I felt that he became a friend. He never made me feel that anything was a trouble to him. On the day itself everything went exactly as planned and the vehicles were clean smart and comfortable. Thank you James from all my family and especially me. Mrs S

Response from the owner

Thank you for your lovely Review. And thank you to you and your lovely family for letting me look after Alan Best Wishes James

Maggie Cottier

Jim arranged the funeral of my husband in March 2019. This is the second time that i have dealt with a funeral director but the first time that I have used James. I have to say that my experience this time round was so much better. James and his family and staff gave a truly personal service that is second to none. This does not mean that there was anything wrong with the first funeral, it is just that James and his team were so much better. It was a bit like having a Rolls Royce as opposed to an ordinary saloon car. We were comforted and guided through the whole traumatic process with compassion and care, nothing was too much trouble and I felt as though we were the only family who needed help. He, his son and all of the staff are so genuine and they really care about their customers. Any little problems were dealt with easily, this includes allowing family members the opportunity to visit the chapel of rest at times that would probably not be convenient for other funeral directors. All of this at a cost far below that of the previous funeral. Well done James and family. A truly memorable experience, we shall use your services again if we ever need in the future.

Response from the owner

Hi Maggie. Thank you for the lovey review. Its nice to know that we do a Rolls Royce Service. Best Wishes From James Hamilton and Family Funeral Directors.

Joanne Wilson

The late Peter Cottier, I would like to thank James Hamilton and family for the lovely service and help with my Step Fathers Funeral on the 26th March 2019. We had amazing support from James and his team. The day went extremely smooth and stress free. The family would like to thank you all for the support that you gave us. Thank you Joanne Wilson

Response from the owner

Hi Joanne thank you for your lovely feed back.. It was a pleasure looking after you and your family.. Many Thanks

James

Sandy Elsender

Jim and his family were a big comfort to our family.mam simply had the most dignify and best funeral we could wish for.thankyou. you are a special family.love gillian and sandra.

Response from the owner

Thank you for, your lovely feedback. James Hamilton

Thank you Jim for your help in the arrangements for Peter's funeral. Thank you also for recommending Natasha. First class service.

Response from the owner

Many thanks for you review, and for letting us look after Peter's funeral. Best Wishes. James

Mackenzie Smith

I recently went to my late Grandad’s funeral in Ponteland. James helped us through the funeral and was extremely helpful throughout.

Response from the owner

Hi Mackenzie thank you for the lovely review. Best Wishes James

Audrey Railton

A really good service at a time when you need someone to take over and make your loved ones last journey special and comfort you and your family this is the company for this hands down thank you

Response from the owner

Hi Audrey, thank you for your lovely words. James Hamilton

Jane -F

excellent and caring service 04 Jun 2017

Jim has arranged a few funerals for our family now and we would never go anywhere else, he and his son are amazing at what they do and care so much, they are passionate and understanding and caring. We have just lost our dear Mother so suddenly and Jim arranged everything for us which was so much help whilst we were grieving. his services are second to none from coming to see us, to arranging to see her at his chapel of rest, to the funeral and burial of her ashes with our dear Dad he has been so outstanding. Thankyou Jim we will never forget what you have done for our family and would recommend you to everyone in their time of need.

JoanneR-8

Heart felt thanks 29 Jan 2016

Made a difficult time hassle free. Everything was done with great respect and for James and his son this is obviously more than just a job. Can't thank them enough.

Jordan-Louisa Dunn (recommends) James Hamilton Funeral Directors.

Very professional service, very welcoming and friendly, treat my grandad with the utmost respect and dignity, Jim was so helpful during the whole process from that very first phone call giving us all the information we would need. Everything was done to the highest quality and nothing was a bother. Thank you again for the best send off we could have ever asked for xxx

Response from the owner

Hi Jordan -Louisa. Thank you for your kind words, and lovely review.

Many thanks from Jim and team.

James Bowers

Amazing experience...as can be expected. Felt at easy with a friendly atmosphere.

Response from the owner

Thanks James

Pam Thompson 02 Aug 2016

First class service! From beginning to end James organised everything for my mams funeral and made it so easy for us! It was a privilege to have James and his son look after my mam! Truly compassionate about everything they do! Can't thank you enough

DeborahAI

couldnt have been better 23 Aug 2014

James arranged my mothers funeral in 2012 and he was perfect for what we needed and as he said looked after my mam, we were that happy with him that after losing my dad in august 2014 we did not hesitate to ask him to look after my dad. He is compasionate friendly and very efficient.

Heather IrId (recommends) James Hamilton Funeral Directors.

Very professional with a warm and friendly service. Everything was done to the highest quality and Jim was so helpful during the whole process. Thank you again for the best send off we could have asked for x

Response from the owner

Hi Heather. Thank you for your kind words and lovely review. Best wishes Jim.